Crisis Solutions process
Use this guided process to keep the crisis meeting focused, confirm the operating picture, agree priorities, control communications and set the next review rhythm.
Flood
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Step 1
What has happened, what is the practical impact, who is affected and what has changed from normal operations?
Current position
Impact: The flood has resulted in stock damage and the inability to ship products, directly impacting operational continuity and customer fulfillment. This disruption may delay orders, red...
Step 2
What does successful resolution look like? Is the Strategic Intent still valid and clear enough to communicate to other response teams?
Current position
Strategic Intent: Our strategic intent is to quickly assess and contain the flood impact to protect remaining stock and operational capacity, restore logistics and customer fulfillment as efficientl...
Step 3
What do we know, what do we not know, what assumptions are we making and what risks may emerge?
Current position
0 active information items. No active information gaps are currently recorded.
Step 4
What must be done now, who owns it, and what decisions are needed from the crisis team before the next review?
Current position
0 urgent open actions. 0 decisions not marked complete.
Step 5
Who needs to know what, by when, and who owns the communication? Are any communications overdue or approaching deadline?
Current position
1 active communication. Employees: Q&A's for customers
Step 6
When will the team meet again, what must be ready by then, and what review rhythm is needed?
Current review schedule
Next review: No next review time has been set.
Rhythm: No review rhythm has been set.
When the meeting has completed this review, return to the live crisis dashboard to manage the ongoing incident.