Crisis Room AI
Crisis Control
Review and update the crisis impact assessment and Strategic Intent for vbnb.
Impact
What does this mean?
Impact describes what the incident means in practical terms for people, customers, operations, finances, reputation, regulators and other stakeholders.
Crisis teams often focus on the event itself. The impact statement should explain the consequences: who is affected, what they can no longer do, what harm may result, and what could happen if the issue is not resolved quickly.
Strategic Intent
What does successful resolution look like?
Strategic Intent is the clear overarching objective that defines what a successful resolution of the crisis would be.
Once agreed, it should guide tasks, decisions and communications. It should also be clearly communicated to other response teams to provide clarity and reduce unnecessary questions back to the crisis management team.