Crisis Command AI
Track who needs to know what, likely concerns, communication owners, priorities, status and target issue deadlines for Cyber Incident.
Communication audiences
3
High priority
2
Open communications
3
In a crisis, communications should be driven by the impact and the Strategic Intent. For each audience, record what they are likely to be worried about, who owns the communication, and when it needs to be issued.
Who needs to know?
Identify internal and external audiences.
What do they need?
Focus on likely concerns, decisions and reassurance.
When by?
Set a target issue deadline for each communication.
Has it happened?
Amber at 30 minutes, red at 15 minutes, overdue after deadline.
AI support
Use AI to review the impact, Strategic Intent, actions, decisions, information gaps and sitreps, then suggest audiences, likely concerns and urgent communication needs. Review and edit each suggestion before saving it.
Crisis Management Team and Leadership
Likely concern / message need: Clarification of the approved additional decision labeled 'cvb', including specifics and rationale, to ensure aligned response actions and consistent messaging
Target issue time: 06 Jul, 13:20
Regulator
Likely concern / message need: Whether notification thresholds have been met and whether customer data may have been accessed.
Target issue time: No target set
Employees
Likely concern / message need: Operational workarounds, customer handling guidance and confidence in internal response.
Target issue time: No target set